Contact us

If you experience an episode of significant distress, remember to talk about it with the professional (psychologist, psychiatrist or doctor) who is monitoring you and, if necessary, go to the emergency room in your area to get immediate help.

Admission and procedures
for accessing one of our services

admission@leschienstogo
Make sure you meet all eligibility criteria.

Partnership, corporate donations and fundraising

patricia@leschienstogo.com

Partner shelters, volunteer or entrust your dog

info@leschienstogo.com

Executive Director
and Founder

noemie@leschienstogo.com

Postal box

Les chiens TOGO
CP 33050 CP Thibeau
Trois-Rivières, QC
G8T 9T8

Important information

  • You are eligible for our psychosocial support program, including obtaining a TOGO psychological assistance dog, if you are a veteran, a military member or a frontline worker.
  • A referral from a healthcare professional (psychologist, psychiatrist, or doctor) who approves your plan to adopt a TOGO service dog is mandatory. You will be given a TOGO form, which the professional must complete only.
  • Our expertise is psychological assistance, and our team is comprised of psychosocial workers and dog trainers. Physical assistance is very different, and anyone with significant limitations in this area cannot qualify for our program at this time.

Policies and procedures in the event of a complaint

How to file a complaint?

Send an email to info@leschienstogo.com or send a letter to our PO Box (Les chiens TOGO, PO Box 33050 Thibeau, Trois-Rivières, QC, G8T 9T8)

To enable TOGO to handle your complaint fairly and efficiently, please provide as much relevant information as possible. Be specific and include attachments, if applicable. At a minimum, please provide:

Your name
Address – mailing and/or email
Telephone number
Details of the complaint
The remedy or outcome you would like to see as a result of your complaint

How does TOGO evaluate a complaint?

When a complaint is received, an assessment must be made regarding the appropriate course of action:

  • The Executive Director will determine whether no action is required because there is no real basis for the complaint. The reason will be clearly communicated to the person filing the complaint;

 

  • If the complaint concerns a denial of eligibility for our services, our Executive Director will investigate the situation. If the Executive Director believes that the denial of eligibility for our services was appropriate, the rationale will be communicated to the person filing the complaint by email within a reasonable time. The Executive Director will determine whether no action is required because there is no real basis for the complaint. The reason will be clearly communicated to the person filing the complaint;

 

  • All employees, volunteers, or clients who believe they have been victims of discrimination must report any incident to the Executive Director of TOGO as soon as possible.

What to do if you are not satisfied with the outcome of your complaint?

In the most unusual circumstances where the complainant is not satisfied with the Executive Director’s response, he/she may refer the matter to our Chairman of the Board: info@jeanlessard.com. Our Chairman of the Board will then consult our Review Committee, which will assess the situation.

Human Resources Policy on Equal Opportunities and Non-Discrimination for Les chiens Togo

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© 2025 Les chiens TOGO

Informations

Organization registration number: 733294698RR0001

All of our assistance dogs are provided free of charge thanks to our generous partners.

Postal Box

Les chiens TOGO
CP 33050 CP Thibeau
Trois-Rivières, QC
G8T 9T8

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