If you are experiencing an important episode of distress, do not forget to talk to the professional (psychologist, psychiatrist or doctor) who is following you up and if necessary, to present you to the emergency department in your area for immediate help.

Contact us

For questions about admission and services of the TOGO Foundation:
admission@leschienstogo.com

In order to become a partner, organize a fundraiser or invite us to your event:
patricia@leschienstogo.com

For questions about partner shelters, the evaluator program or if you want to entrust your dog to us:
coordonnatrice@leschienstogo.com

If you wish to get involved voluntarily:
evaluation@leschienstogo.com

To get in touch with the Director-General and Founder:
noemie@leschienstogo.com

 

Please note that this is a post office box
(Admission forms cannot be sent to this address: please send them by email to admission@leschienstogo.com)

TOGO Foundation
CP 88034 Québec Succursale Val-Bélair
Québec, QC
G3J 1Y9

Important information

    • Our services are available to people with a Generalized Anxiety Disorder, Post Traumatic Stress Disorder (Operational Stress) or Autism Spectrum Disorder.

    • Please note that the minimum age of the children from the home for the adoption of a TOGO dog is 6 years old. There is no possible exception to this rule.

    • It is mandatory to obtain a reference from a health professional (psychologist, psychiatrist, doctor) who approves your project to adopt a TOGO dog. A form TOGO will be given to you and it is this form only which will have to be filled by the profession

    • Our expertise is psychological assistance and our team is made out of psychosocial workers and canine educators. Physical assistance is very different and anyone with significant limitations at this level can not qualify for our program at this time.

 

TOGO’s Complaint Policy

How to make a complaint?

You can submit a complaint via the following methods:

  • Email: info@leschienstogo.com
  • Send a letter: PO Box 88034 Québec Succursale Val-Bélair, Québec, QC, G3J 1Y9

To make sure that TOGO can give fair and efficient consideration to your complaint, please provide as much relevant information as possible. Be specific and include attachments if relevant. At a minimum please provide:

  • Your name
  • Your Address – postal and/or email
  • Telephone number
  • Details of the complaint

How TOGO assess a complaint?

When a complaint is received, an assessment must be made about the appropriate course of action:

  • The executive director will determine if no action is required as there is no real basis for the complaint. The reasoning will be communicated clearly to the person making the complaint;
  • If the complaint is about a denial of eligibility for our services, then our executive director will investigate the situation.
  • If the executive director believes that denial of eligibility for our services was appropriate, then the reasoning will be communicated to the person making the complaint by email within a reasonable time.

All employees, volunteers or clients who believe they have been discriminated against must report any incident to TOGO’s executive director.

What if you are not satisfied with the outcome of your complaint?

In the most unusual circumstance when the complainant is not satisfied with the response from the executive director, he/she may have the matter referred to our Board president : info@jeanlessard.com. Our Board president will then consult with our review committee and assess the situation.